Custom keepsakes handmade in 5–7 business days · Free shipping over $59
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Privacy Policy

Last updated: June 2026

HeartKeepsake ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your information when you visit heartnkeepsake.com or place an order.

Information We Collect

  • Account & order data: name, email, shipping address, phone, order history
  • Customization content: photos, names, and messages you upload for personalized products
  • Payment data: processed securely by our payment partners; we do not store full card numbers
  • Usage data: cookies, device type, pages visited (see Cookie Consent banner)

How We Use Your Information

  • Fulfill and ship your orders
  • Provide customer support and order updates
  • Improve our website and product experience
  • Send marketing emails only if you opt in (you may unsubscribe anytime)

Photo & Upload Privacy

Images you upload are used solely to produce your order. We do not sell your photos to third parties. Production files may be retained briefly for quality assurance and reprint support, then deleted according to our internal retention schedule.

Data Sharing

We share data only with trusted service providers (payment processors, shipping carriers, manufacturing partners) as needed to complete your order, and as required by law.

Your Rights

You may request access, correction, or deletion of your personal data by emailing privacy@heartnkeepsake.com.

Contact

HeartKeepsake · privacy@heartnkeepsake.com

Frequently Asked Questions

Most personalized orders require 3–7 business days for production.

During holidays and peak seasons, production may take a few additional days.
Estimated delivery times:

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or holiday demand.
Once your order has shipped, you will receive a tracking email containing your tracking number.

You can also track your package at any time through our Track Order page (/en/page-track-order).
Because personalized items enter production quickly, requests for modifications or cancellations must be submitted within 12 hours of placing the order.

After production has started, changes or cancellations may not be possible.
For the best results, we recommend:

• Clear and high-resolution photos
• Good lighting
• The subject centered in the image
• Avoid blurry or heavily cropped photos

Higher-quality photos produce better engraving, printing, and personalization results.
Yes. Our design team may remove or adjust backgrounds when necessary to create the best-looking personalized product.

The final design may vary slightly depending on the product type and image quality.
Absolutely. Many of our customers create keepsakes to honor beloved family members, friends, and pets.

We are honored to help preserve meaningful memories through personalized gifts.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, photos of the item, and photos of the packaging. Our support team will review the issue and provide a replacement or appropriate solution.
Because each item is personalized specifically for you, we generally cannot accept returns for incorrect names, dates, or photos entered by the customer, or for change-of-mind purchases.

However, if your item is damaged, defective, or significantly different from the approved design, please contact us and we will make it right. See our Returns & Refunds policy (/en/page-returns-refunds) for details.
Yes. We proudly serve customers worldwide and ship to most countries.

Shipping availability may vary based on local regulations and carrier service areas.
Yes. All payments are processed through secure, encrypted payment providers.

We do not store or have access to your full payment details.
You can contact our support team through our Contact Us page (/en/page-contact-us) or by email at support@heartnkeepsake.com.

We typically respond within 24–48 business hours.
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